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Donor Profile: PacificSource Health Plans

PacificSource Health Plans CEO, Ken Provencher

St. Charles Foundation's generous donors come in a variety of forms, from individuals to local businesses to national organizations. But they all have one thing in common: the shared goal of improving the quality of life for our patients and their families and meeting the urgent health care needs of our community. One of St. Charles' great partners in working toward that goal is PacificSource Health Plans.

PacificSource Health Plans, an independent not-for-profit health plan serving communities throughout the Northwest, has a simple mission of "helping people get the health care they need."

In 2011, the Stroke Program received a Gold Stroke Award from the AHA. This two year old program received start-up funds from two PacificSource grants awarded to St. Charles Foundation.

Going beyond health insurance, PacificSource, through its Charitable Foundation and other philanthropic initiatives, donated almost $1.75 million in 2011 to Northwest nonprofits dedicated to increasing access to healthcare and improving the health of the communities that PacificSource serves. Among them, was St. Charles Health System. PacificSource's Community Health Excellence Program (CHE), which gives grants to innovative initiatives in patient care and health care delivery, funded the St. Charles Stroke Navigator Program for a second year.

"We at PacificSource and our healthcare provider partners have long shared a desire to make meaningful improvements to community health," said PacificSource Health Plans President and CEO Ken Provencher. "We developed our Community Health Excellence initiative in response to that common goal, as a mechanism to ensure high quality care for all patients — regardless of insurance status."

With grant support from PacificSource's CHE Program, two RN stroke coordinators were hired at St. Charles to ensure that every stroke patient receives all the steps of care appropriate for their specific diagnosis as prescribed by American Heart Association/American Stroke Association's "Get With The Guidelines—Stroke" criteria.

Stroke coordinators also provide community outreach and customized education that begins upon admission for each individual patient. Patients are guided through their discharge and prepared for the transition from hospital to home, rehab or skilled nursing facility.

"With the CHE initiative, we hope to channel the wealth of knowledge, passion and innovation of our provider partners, and collaborate to ensure high quality healthcare in our communities," said Peter McGarry, Director of Provider Network for PacificSource.

The St. Charles Stroke Coordinator Program has certainly fulfilled that vision. After the initiation of the stroke coordinator positions, the Stroke Program received a Silver Stroke Award from the American Heart Association for 2010 and a Gold Award for 2011. The program is currently applying for Stroke Center Certification from the Joint Commission.

In 2011, PacificSource Health Plans was also a corporate sponsor for the Heaven Can Wait 5K run/walk, benefitting St. Charles Foundation's Sara's Project. The race has become a premiere Central Oregon athletic event and an annual celebration of breast cancer survivorship. Over 4,000 people participated in the race, raising more than $130,000. Since 2007, PacificSource Health Plan's charitable programs have supported St. Charles with grants ranging from a $250,000 Breast Cancer Patient Navigator Grant in 2010 and previous Heaven Can Wait sponsorships to over $1,000 in support of other initiatives.